Tachabok
AI Support Centres for Government

Tachabok
AI Support Centres for Government

Stronger service delivery. Faster response. Better use of resources.

Why use Tachabok

Public institutions are under pressure to deliver more, respond faster, and operate with higher transparency, all while managing tight budgets, legacy systems, and rising citizen expectations.

Tachabok helps agencies meet these demands. It is an always-on, AI-powered support centre that handles inquiries, guides users through processes, follows up on obligations, and connects people to the services they need.

More clarity, less burden

Tachabok is a digital service companion built for government environments. Instead of relying on staff to field every question or chase every follow-up, Tachabok takes on the routine work: explaining procedures, directing people to the right channel, reminding them of deadlines, and keeping information consistent across your institution.

Happier citizens

Easy access to government information and services

Happier citizens

Easy access to government information and services

Happier citizens

Easy access to government information and services

Improved compliance

Increased collection of government fees through automatic follow-ups on dues

Improved compliance

Increased collection of government fees through automatic follow-ups on dues

Improved compliance

Increased collection of government fees through automatic follow-ups on dues

Better resource use

Free your team to focus on complex cases and planning

Better resource use

Free your team to focus on complex cases and planning

Better resource use

Free your team to focus on complex cases and planning

Always available

Can work 24/7 so citizens never have to wait for office hours

Always available

Can work 24/7 so citizens never have to wait for office hours

Always available

Can work 24/7 so citizens never have to wait for office hours

Scalable

Handle spikes in calls without hiring or training new staff

Scalable

Handle spikes in calls without hiring or training new staff

Scalable

Handle spikes in calls without hiring or training new staff

Customisable

Can be tailored to the needs and requirements of your agency

Customisable

Can be tailored to the needs and requirements of your agency

Customisable

Can be tailored to the needs and requirements of your agency

What Tachabok Can Do for You

Answer citizen enquiries

Provide information about services, opening hours, permit requirements and more.

Follow up on tax collection

Send reminders, share payment links, and guide citizens through the process.

Send proactive updates

Notify residents about new regulations, upcoming events, or emergency information.

Improve service quality

Automatically log requests and track common issues, helping you plan better and respond faster.

Key features

Multi-channel

Works on telephone, WhatsApp, voicenotes, SMS, web

Multi-channel

Works on telephone, WhatsApp, voicenotes, SMS, web

Multi-channel

Works on telephone, WhatsApp, voicenotes, SMS, web

Human-like conversations

Mulilingual conversations delivered without jitters

Human-like conversations

Mulilingual conversations delivered without jitters

Human-like conversations

Mulilingual conversations delivered without jitters

Accessible, hassle-free

Simply say what you need. No complicated menus

Accessible, hassle-free

Simply say what you need. No complicated menus

Accessible, hassle-free

Simply say what you need. No complicated menus

Connect to your systems

Check payments, book appointments, update records live

Connect to your systems

Check payments, book appointments, update records live

Connect to your systems

Check payments, book appointments, update records live

Human escalation

Complex issues seamlessly transferred to the right person

Human escalation

Complex issues seamlessly transferred to the right person

Human escalation

Complex issues seamlessly transferred to the right person

Rapid deployment

Simple set-up. Minimal IT requirements. workflows.

Rapid deployment

Simple set-up. Minimal IT requirements. workflows.

Rapid deployment

Simple set-up. Minimal IT requirements. workflows.

Powerful insights

Dashboards show call trends, sentiment, common questions etc.

Powerful insights

Dashboards show call trends, sentiment, common questions etc.

Powerful insights

Dashboards show call trends, sentiment, common questions etc.

Secure

Sensitive data is protected

Secure

Sensitive data is protected

Secure

Sensitive data is protected

Support at every step

Support at every step

Process mapping

We work with your teams to document workflows, define knowledge inputs, and prepare the system for automation.

Process mapping

We work with your teams to document workflows, define knowledge inputs, and prepare the system for automation.

Data setup

Our team connects Tachabok to your systems, knowledge bases, and preferred channels.

Data setup

Our team connects Tachabok to your systems, knowledge bases, and preferred channels.

Ongoing support

Training, troubleshooting, optimisation, and maintenance whenever you need it.

Ongoing support

Training, troubleshooting, optimisation, and maintenance whenever you need it.